Shipping Policy

Shipping Policy

At Petzye, we are committed to delivering your orders quickly and reliably. Please review our shipping guidelines below.

1. Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.

2. Shipping Times

Estimated delivery times vary by region:

  • United States & Canada: 5–12 business days

  • Europe: 6–14 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the World: 10–20 business days

Note: Delivery times may vary depending on customs clearance and local courier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.
We may offer free shipping promotions from time to time.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this to follow the progress of your delivery.

If you haven’t received a tracking number within 5 business days, please contact us at support@petzye.com.

5. Lost or Delayed Orders

If your order hasn’t arrived within the estimated timeframe, please:

  • Double-check your shipping address

  • Check with your local post office

  • Contact our support team

Petzye is not responsible for delays caused by customs or carriers, but we will do our best to assist you.

6. Customs & Duties

Buyers are responsible for any customs and import taxes that may apply. Petzye is not responsible for delays due to customs.