Refund Policy

Refund Policy

At Petzye, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In the original packaging

  • Accompanied by proof of purchase (e.g. order number or invoice)

To initiate a return, contact us at support@petzye.com. Please do not send your item back without receiving confirmation from our support team.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Perishable goods (such as pet treats or food)

  • Personalized or custom items

  • Items marked as “Final Sale”

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7–10 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  • First check your bank account again

  • Then contact your credit card company (it may take some time before your refund is officially posted)

  • Next, contact your bank (processing times vary)
    If you've done all of this and still have not received your refund, please contact us at support@petzye.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@petzye.com.

6. Shipping Costs

Shipping costs are non-refundable.
You will be responsible for paying your own return shipping costs, unless the return is due to a defect or error on our part.